FAQ

FAQs

1. Do I need a business license or resale certificate to purchase wholesale?

Yes, we require proof of a state issued Tax ID or resale certificate (EIN) to qualify for wholesale pricing.

2. Is there a minimum order quantity (MOQ)?

Yes, we have a minimum order quantity. MOQs vary by product, so please check the product listings or contact us for specific details. 

3. Can I mix and match different products to meet the MOQ?

Since we have carefully reviewed each product and adjusted our minimum order quantities (MOQs) to keep them low for individual SKUs, we do not permit mixing SKUs to meet the minimum order value.

4. Do you offer special orders for any of the products that you carry?

 If you require a special order for a product in large quantities, please contact your local representative or email customerservice@myrians.com.  We will make every effort to accommodate your request.

5. How long does it take to receive my order?

Orders typically ship within 3–7 business days, depending on product availability and order size.

6. Can I order samples before placing a large order?

While we do not provide samples, your representative is highly knowledgeable and can assist with any questions you may have. Additionally, our customer service team is available via phone or email and would be happy to support you.

7. What is your return policy for wholesale orders?

Returns for wholesale orders are limited and must be approved in advance. Restocking fees may apply. Damaged or defective items will be replaced or refunded.  Please reach out to your area representative or email customerservi@myrians.com if you have questions or concerns about your order.

8. Do you ship internationally?

No, we are not shipping internationally currently.

9. Can I track my order?

Yes, once your order ships, we will send you a tracking number via email.

10. Do you offer drop shipping?

 Please contact us for eligibility and program details.

11. What payment methods do you accept?

We accept most major credit cards. Net payment terms may be offered upon approval of a completed credit application."

12. How do I become a wholesale customer?

You can apply to become a wholesale customer by filling out an application on our website.  Upon approval, you will receive a confirmation email granting you access to our products and wholesale pricing.”